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We have a small (24 gallon) tank that we use only for our stove. Because we use propane very slowly, it seems that Kimlin thinks it's OK to charge us a $73 "Minimum Usage Fee." We didn't order propane within the time they think we should have, so they charged us $73....
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Anonymous
Fred

$73 would have bought you a gauge. Another 24 gallon tank (or smaller) with a tank selector switch wouldn't cost much for use as backup ; I think if I had an unreliable fuel s...

1.0
Gardiner, New York
#1236339
Reply to reviews
Loyalty means nothing to this company and they will cheat you in the end. When I started an account with this company 15 years ago I had to pay for 2 full tanks up front. any time I got a deliverer I would pay for what was put in the tanks to refill them. It stands to...
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1.5
Gardiner, New York
I liked
  • Them 15 years ago
I didn't like
  • Dishonest and predatory business practices
  • Kimlin price gouging
  • Worst
#1224804
Reply to reviews
Kimlin Energy and Propane are the biggest scammers out there. Scheduled delivery over a week and a half ago. No heat. No cooking fuel BUT if I give them ANOTHER $150 they’ll deliver today otherwise I’m on the schedule. Thanks dick. This is after they did this last...
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1.2
#1213524
Reply to reviews
i have been a costumer for many years, unknown to me that they were charging me the price for gas without discounting for the fact that i owned my own tank. funny i have been paying rent for my own property. they also were condesending when i complained about the gas...
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1.3
I didn't like
  • Condesending adittude
#1211366
Reply to reviews
THIEVES. They will take away your tank at any time without warning, and charge you a $160 "removal fee." They recently did this to every tenant at our property, and it's been impossible to reach anyone by phone or email to resolve this. The only thing I can do is warn...
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1.0
Gardiner, New York
I didn't like
  • Dishonest and predatory business practices
#1207181
Reply to reviews
I was also recently charged $8.25/ gallon for a home delivery of propane- When I called the office the next day to inquire how this could be, and to express my shock and disbelief at the total amount due, I was met with sympathetic responses from three of the women I...
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1.0
#1184931
Reply to reviews
Kimlin Propane - CANT EAT OR SHOWER!!!
My tank was locked last week because they’ve been sending me a bill that I DID NOT OWE THEM. I am a cash on deleivery customer. Paid in full on the spot. So they locked me out. I call- turns out someone double charged me. They unlock it.. but just now I go to shower.....
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1.3
Gardiner, New York
#1183720
Reply to reviews
I was charged$8.25 per gallon for propane. NYSERDA states that the average price for propane in the mid Hudson valley is$3.03. I called and told them to remove the tank. I'm not paying $433.17 for 51.9 gallons of propane. Spoke to Tara who was nasty and rude; hung up...
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Anonymous
Ed Mehrhof

I can't believe that Kimlin propane would charge$8.25 per gallon of propane to a customer of 20 years!!! Plus a delivery fee of 4.99 disguised as an environmental compliance f...

1.0
Gardiner, New York
I didn't like
  • Kimlin price gouging
#1176629
Reply to reviews
Called on Tuesday for a delivery was told following Monday they would drop off. They withdrew payment on Thursday. Called Thursday afternoon to confirm Monday due to being at 10% was told no problem. Monday morning completely out. Called Kimlin was told by a VERY RUDE...
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#1164626
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Called at 30 percent as advised, was told a deliver was scheduled for later that week..we had a snowstorm a blizzard...friday came no delivery I called and was told we are running behind you are scheduled for next week....i said i was going to run out as it will be in...
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1.0
Gardiner, New York
I didn't like
  • Customer service
#1162778
Reply to reviews