Kimlin Propane

We signed a fixed price agreement to purchase fuel oil and propane from Kimlin Energy Services in August of 2021. The long and short of it is they began hitting us with Environmental Compliance Fees which were not part of the agreement, started charging us rates well beyond the contracted rates, eventually stopped delivering, tried to bill us back for the unused portion of the contracted quantities even though it had not reached the term of the agreement, held our money for months until we badgered them sufficiently to refund us most of it, and still owe us funds that did not get refunded.

I believe if you do a search of social media you will find this is a relatively common practice of this company (ie.

https://www.bbb.org/us/ny/gardiner/profile/propane-supplies/kimlin-propane-0121-4****/customer-reviews ). They regularly make up extra charges or fees, do not honor agreements, and when confronted with this do not return calls or other communications.

I have attached a sample of the communications we have had with them which include a summary of our claim. While I certainly want to get our money back I more strongly feel that this type of behavior is criminal and should be exposed.

Hopefully you will find this intriguing enough to investigate further. ay SSt

so I called Kimlin for propane for my 100 gal propane tank for my generator, i lose power where i live like 20 times a year at least . the same women answers the phone most of the time.

i have been trying to get propane from this co for 5 years since they are a few miles away now the first 2 years I was able to get the propane for the almost going rate and when ever they decide to deliver, the customer has NO SAY in the matter about deliveries they say they will call and never do ! this is a co that is not built on customer satisfaction for the small customer because they have obviously categories for customers in stead of ever customer get treated equal ! so this time I call and ask for a fill up for next week 9/27/2021 the women says i need a credit card authorization I explain I am a senior citizen and only have a check and they always took a check before she say sorry we cant do that , so I ask anyway how much is your propane she say proudly ( 5.99 !!!! ) so I ask her ok then how mush is your fuel she say to me 3.

79 !!

, so now I feel like they exactly know how to take advantage of me as a customer because she is told by her management, so I say well I just received a delivery of fuel 200 gal for 2.54 and the propane from another co I spoke to this week quoted me 2.79 a gallon so I at this point felt like I was being robbed without a gun , why? because the company does not want to service my type of customer where its so important for me to have fuel and propane before the truck can not get up the road to get to me and I have to wait for my SS check so even when I told her I was a senior and can not go shopping around she did not care , its big business and they only want the large volume and auto contact customers.

w am aam hearing.

Kimlin took 5-months to diagnose an issue with my hot water which took Kosco a 5-minute call to do the same. They charged me for service calls during which the man said he does not work on propane and sent another serviceman, I got charged for both.

Then I got charged for each misdiagnosis, I spent over $400 on labor/ parts, hours of phone calls and service calls, to still not fix the problem until Kosco confirmed the last diagnosis in 5 minutes. 5 months of losing hot water and They're solution was to remove the service fee but they will not provide service to my account. I am happy to not use their service when they want to charge $400 for a $40 expansion tank. They still have not gotten the job done 5 months later.

if I could give them zero points, I would.

Last year, despite being on automatic delivery, I ran out of propane 3x and several more times where I had to call to ask them to come out because I was getting low. It seems many other customers have had the same issue.

They finally corrected this by placing a meter at the unit to tell them when to come out. Customer service was rude, and took several different people to finally get this straightened out, and refunded on emergency calls when my propane heat ran out in mid-winter (despite having prepaid and on automatic delivery.)

Paid $2.55 per gallon. Called for next fill up.

All went well until I got the bill. $6.03 per gal with No Warning. Expected to pay about $130 for a fill up- was $414. I paid the bill expecting to get it straightened out and a refund-Not.

I told them to come and pick up their tank which I used for cooking for about a week- so still full. Had another company come in and they couldn't hook up to their( Kimlins) Illegal pipe install as it wasn't up to code.. I had to pay them to re pipe my service. So after 2 months of waiting for them to pick up their tank I called and threatened to put the tank by the road with a nasty sign on it- they picked it up in 2 days.

So -of my $414 I was issued a refund of $35. which I still have not received. Just a bunch of thieves and the customer service is Non-Existent. Beware.

You can see some positive reviews on this site--it's their friends and family. Who would come to this site and praise them!!